Shipping
All domestic orders are shipped via Australia Post. Please allow 48 hours for your order to be processed. During Sale and Christmas periods please allow additional time for your order to be processed. Please be aware that online orders are not processed over the weekends or on NSW public holidays. Full tracking details will be sent to customers when shipped.
Australia
| Delivery |
Timeframe |
Cost |
| Standard under $40 |
3-8 Business Days |
$5 |
| Standard over $40 |
3-8 Business Days |
FREE |
| Express |
1-3 Business Days |
$10 |
New Zealand
|
Delivery
|
Timeframe |
Cost |
| Standard under $40 |
3-10 Business Days |
$10 |
| Standard over $100 |
3-10 Business Days |
FREE |
Asia Pacific (Hong Kong, Singapore, China, Indonesia, Japan, Macao, Malaysia)
| Delivery |
Timeframe |
Cost |
| Standard |
10-16 Business Days |
$20 |
Shop Local
Local international sites are also available, where we ship locally from our UK and US dispatch centres to ensure fast and more reliable shipping:
All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the US, UK & Australia need not worry about customs as we ship using domestic mail to these locations.
Should you have any questions regarding your order we encourage you to contact hello@vidaglow.com.
RETURNS
We can only accept returns for damaged goods that are not opened. Please note all return requests must contact hello@vidaglow.com within 2 weeks of receiving your order.
Due to regulations worldwide, we cannot accept any refunds for open packages – this includes customers who are not satisfied with their purchase. Unfortunately, we also cannot accept returns or refunds for ‘change of mind’ once a purchase has been made.
If you’re concerned that your product is damaged or faulty, please contact us so we can assist you with the matter and issue a refund where applicable.
